At Whimsy in Wonderland, I want you to love your purchase and cherish the magical memories it’s a part of. Here's my policy in simple, transparent terms:
Standard Items (Non-Custom)
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Return Window: You may return most items within 5 days of delivery for a full refund or exchange.
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Condition: Items must be unworn, unwashed, and returned with all original packaging and tags attached.
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How to Return: Send me a message requesting a return—please include your order number and reason for return. I’ll share the next steps.
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Refund Method: I will issue a refund via your original payment method or offer store credit, whichever you prefer.
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Return Shipping: Unless the item is defective or wasn’t described accurately, you are responsible for return shipping costs.
Custom or Personalized Orders
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These items are final sale and cannot be returned, as each piece is made uniquely for you.
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Exceptions: If a custom item arrives defective, damaged, or not as described, please contact me immediately. I’ll gladly work with you to correct the issue or offer a full refund.
